SLAs

SLAs

Service Level Agreements

The Service Level agreements offered by Nova has been carefully developed to provide a superior level of service and reliability to our solutions offerings and value delivery. Our clients benefits from our fundamental understanding of their IT infrastructure lifecycle and optimal operational requirements. Our engagements and commitments extends beyond technology selling into after sales services and protecting the investment of our clients.

We address customized Service Level agreements ensuring premium technical support and technology continuity that will not only reduce overall costs, but facilitate a positive return on investment and results on our client’s infrastructure.

We offer service solutions with various scales and levels according to our clients needs and requirements to enhance the productivity/availability  of IT infrastructure as well as achieve measurable business results.

Our Service solutions space includes

Managed Services

Annual Maintenance contracts

Technical Support services

Warranty services

IT outsourcing Services

Support